Home :: Privacy Statement

Privacy Statement

The Site is a US-based website owned by EurocremeStore.com, part of the Eurocreme Group.  The corporate company is Lightfarm Ltd, registered in England 4476719.

Any personal information that you provide to EurocremeStore.com whilst contracting with these entities is stored and controlled by EurocremeStore.com.

The information you provide to EurocremeStore.com may be shared with other subsidiary companies within the Eurocreme Group that are either subject to this Privacy Policy or follow practices that offer the same level of protection as those described herein insofar as reasonably necessary for the purposes and on the legal bases, set out here in the Policy.

By using our services, you give us your express consent to process your personal data as described hereafter.

We comply with the GDPR and any data held by us is held on the following basis provided in the GDP: Consent, Contract, Legal Obligation, Vital interests, Public task or legitimate interest and is only such datatypically name, email, phone number and address- necessary for us to contact you and billing details. If you object to us holding your data and would like us to delete it please email admin@eurocreme.com.

The data we collect

The information collected by the aforementioned entities when you register with us at the www.eurocremestore.com website is generally used to communicate with you and improve our services where possible, and specifically, to process payments or enable third parties to carry out technical or commercial supporting functions. These functions may be carried out by us or appointed third parties who are bound by Data Protection covenants and must process the personal information in accordance with this Privacy Policy and the Data Protection Laws of the United States and the GDPR.

In addition to personal data such as name, e-mail address, delivery address, billing address, credit or debit card number and expiry date, we also analyse data about participants in order to provide a safe shopping environment for all users. Examples of the data we may collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, password, computer and connection information such as browser type and version, your operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), cookie number, products you viewed or searched for, your purchase history, personal preferences and any phone number recorded or used to call our customer services number. In using the Site you accept that your personal data may be used for such purposes.

We will not sell, distribute or disclose information about you or your personal usage of the Site without your express consent or unless required or permitted to do so by law. We will only use your personal data for the legitimate interest the data was collected for.  By subscribing to our mailing lists, you accept that your personal data may be used for such purposes and may unsubscribe at any time using the link found at the bottom of every email newsletter.

Please note that we do provide links to other sites, which may not be governed by this Privacy Policy and you should view the respective privacy policies of those sites for further information.

Participants have the right to access their stored data, to rectify them if required and to object to the storage of their data for legitimate purposes. We would like to keep your information up-to-date, you may change any of the basic information we keep about you at any time by e-mailing us at admin@eurocreme.com. You may also contact us in writing to Lightfarm Ltd, 340, 10 Great Russell Street, London, WC1B 3BQ, UK.

 Financial transactions relating to our website and services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at their websites.

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the Site can use to recognize repeat users and allow us to observe behaviour and compile aggregate data in order to improve the Site for you. For example, cookies will tell us whether you viewed the Site with sound or with text on your last visit. Cookies also allow us to count the number of unique and return visitors to our Site.

You can configure your Internet browser to accept or reject certain cookies or inform you when a cookie is saved.

We do not cross the information recorded in the cookies with the personal information collected at the time of your registration on the Site or with your online activity.

Some of our business partners may themselves use cookies on their own websites. We have no access or control of these cookies, therefore we cannot accept liability for any malfunctioning of your PC or its installed web browser as a result of your access to any of the websites.

We may monitor customer traffic patterns, Site usage and related Site information in order to optimise your use of the Site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.

We may also use the Information we gather to notify you about important functionality changes and alterations to the Site, or offers of products, services or information that might be of particular interest to you. Your information may also be transferred to another company (based in the European Union or in a country ensuring an adequate level of protection) in the event of sale of our company to a third party. In that event, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected.

By submitting your Information and ticking the requisite boxes on any order form or when subscribing to the services available on our Site, you expressly consent to such use and transfer, to the extent permitted by applicable law. If at any time you wish to stop receiving our newsletter or any other information you may have requested from us or any other company, please email or write to Customer Services at the address given for us above or click the Unsubscribe link at the bottom of any e-mail you receive from us.